Front Desk Receptionist / Office Assistant
Palace Law Palace Law University Place, WA University Place, WA Full-time Full-time $18 - $21 an hour $18 - $21 an hour 19 hours ago 19 hours ago 19 hours ago Job description Customer Service Representative (CSR) Palace Law is unique among law firms because of its Core Values:
Creative, innovative, adaptable - We embrace curiosity in our search for better ways to do everything.
Trustworthy - We trust each other and aspire to earn the trust of those we encounter with transparency, honest listening, speaking truthfully, and delivering what we promise.
Do the right thing - We navigate justice together with our compass pointed toward the greater good.
Team players - We are many hands working together to build a better workplace, a safer community, and a more just society.
Relentless, persistent, self-motivated - We strive to embody tenacity with action, passion with inspiration and drive with success.
Do what we love - Together with love, compassion, and joy, we do the work that is our legacy.
Unique, diverse, authentic, real people - We could not represent anyone until we represent everybody.
Live well - Our life and our work are not competing interests to be balanced but rather equal parts of who we are.
Reports To The Customer Service Representative will report to the Operations Manager.
Job Overview The Customer Service Representative is the first impression of Palace Law.
The CSR quickly identifies client and potential issues and needs and connects them to the Palace Law legal professionals who can best help them.
Responsibilities and Duties Answer phones, emails and other electronic channels.
Greet clients as they enter the lobby.
Prepare and send outgoing mail.
Intake potential new clients through our screening process.
Assist support staff and legal professionals as needed.
Qualifications An outgoing, articulate, quick adapting, confident and friendly personality Compassion and empathy for the injured Detail oriented.
Tech competency - the ability to use, navigate, and quickly learn PC products, software systems, and web apps including Word, Excel, Microsoft Teams, Slack and Trello.
Time management skills to complete multiple tasks in a limited timeframe.
Ability to enter data into spreadsheets and data bases with no errors.
Benefits:
Vacation/sick/holiday paid time off Medical, dental, vision and life insurance after 90 days Short-term/long-term disability benefits 401k eligibility after 1 year of employment, includes employer contributions Great work environment with a remarkable group of co-workers Please apply in confidence.
When responding to this posting please send a cover letter and copy of your resume to include your salary requirements.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive setting for all employees.
Standard office hours are Monday-Friday from 8:
00am-5:
00 pm Job Type:
Full-time Salary:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift COVID-19 considerations:
COVID Policy in place.
Limited capacity in the office.
Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
One location Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Creative, innovative, adaptable - We embrace curiosity in our search for better ways to do everything.
Trustworthy - We trust each other and aspire to earn the trust of those we encounter with transparency, honest listening, speaking truthfully, and delivering what we promise.
Do the right thing - We navigate justice together with our compass pointed toward the greater good.
Team players - We are many hands working together to build a better workplace, a safer community, and a more just society.
Relentless, persistent, self-motivated - We strive to embody tenacity with action, passion with inspiration and drive with success.
Do what we love - Together with love, compassion, and joy, we do the work that is our legacy.
Unique, diverse, authentic, real people - We could not represent anyone until we represent everybody.
Live well - Our life and our work are not competing interests to be balanced but rather equal parts of who we are.
Reports To The Customer Service Representative will report to the Operations Manager.
Job Overview The Customer Service Representative is the first impression of Palace Law.
The CSR quickly identifies client and potential issues and needs and connects them to the Palace Law legal professionals who can best help them.
Responsibilities and Duties Answer phones, emails and other electronic channels.
Greet clients as they enter the lobby.
Prepare and send outgoing mail.
Intake potential new clients through our screening process.
Assist support staff and legal professionals as needed.
Qualifications An outgoing, articulate, quick adapting, confident and friendly personality Compassion and empathy for the injured Detail oriented.
Tech competency - the ability to use, navigate, and quickly learn PC products, software systems, and web apps including Word, Excel, Microsoft Teams, Slack and Trello.
Time management skills to complete multiple tasks in a limited timeframe.
Ability to enter data into spreadsheets and data bases with no errors.
Benefits:
Vacation/sick/holiday paid time off Medical, dental, vision and life insurance after 90 days Short-term/long-term disability benefits 401k eligibility after 1 year of employment, includes employer contributions Great work environment with a remarkable group of co-workers Please apply in confidence.
When responding to this posting please send a cover letter and copy of your resume to include your salary requirements.
We are an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive setting for all employees.
Standard office hours are Monday-Friday from 8:
00am-5:
00 pm Job Type:
Full-time Salary:
$16.
00 - $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift COVID-19 considerations:
COVID Policy in place.
Limited capacity in the office.
Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
One location Job Type:
Full-time Pay:
$18.
00 - $21.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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